HOW LONG DOES IT TAKE TO SEE A DESIGN?

We will do our absolute best to send you some concept artwork within a couple of days of your enquiry however due to demand it may sometimes be longer. You should have your artwork within 5 business days but if you feel you are waiting too long, feel free to send a friendly follow up email.

PRODUCTION LEAD TIME?

Typically 4 weeks after final approval of artwork, depending on the volume of work in our system. If your order is required for an event in under 4 weeks arrangements can be made.

CAN I HAVE CUSTOM NAMES AND NUMBERS ON MY ORDER?

Certainly! Numbers are already accounted for in the overall cost and custom names are $5.00AUD per garment.

FEES?

  • $5.00AUD handling fee per size. For example, if your order contains only Small, Medium & Large sizes, the fee is $15.00.
  • Flat $30.00AUD artwork fee on orders under 25 units – this allows our creative team to keep working on your design until you’re 100% happy.
  • Flat $15.00AUD delivery fee worldwide.

MINIMUM ORDER QUANTITY?

  • Apparel – 10 Units
  • Bags – 25 Units
  • Headwear – 25 Units (Excludes Sublimation)
  • Sublimated Headwear – 50 Units

WHY PRIMAL?

We have over 10 years experience in the custom teamwear market and have created apparel and designs for some of the biggest clubs and events in the industry. We have partnerships with suppliers all over the world which ensures our access to the best fabrics and materials possible and we are 100% committed to providing the best possible quality for your team or club.
Most importantly, our customer service is second to none. We believe that once you own a Primal Sport-produced item you’re part of the Primal family, and Primal family members are entitled to a level of service that you won’t find anywhere else. Head over to our Testimonials section and hear for yourself what our amazing customers have to say.